At Sarpanch Organic, we are dedicated to delivering the highest quality organic products to our valued customers. We understand that sometimes, circumstances arise where a refund or cancellation is necessary. Below is our comprehensive Refund and Cancellation Policy designed to ensure a transparent and efficient process for all parties involved.

1. General Refund and Cancellation Guidelines

Once an order is confirmed, we prioritize its preparation and dispatch, ensuring prompt delivery to our customers. As a result, we do not generally accept cancellation or refund requests after the order has been placed. However, we are committed to customer satisfaction and will work with you in specific situations outlined below to ensure a fair and amicable resolution.

If you need assistance, please contact us at sarpanchghee@gmail.com or via WhatsApp at +91 9725271070. We are here to help!

2. Damaged Product Policy

We take great care in packaging our products to ensure they arrive in perfect condition. However, if you receive a product that is damaged, please follow the steps below:

Steps for Reporting a Damaged Product:

  1. Notify Sarpanch Organic within 3 days from the delivery date. You can contact us via email at sarpanchghee@gmail.com or WhatsApp at +91 9725271070
    .
  2. Provide the following information in your communication:
    • Order number
    • Image of the invoice
    • 1 image of the outer packaging
    • 2 clear images of the damaged product
    • A video showing the unboxing process

  3. Once we receive the necessary details, we will promptly investigate the issue and work with you to provide an appropriate solution.

Please Note: If the shipment contains multiple items, only the damaged product will be eligible for replacement.

We aim to respond to all queries within 24-48 hours and ensure a smooth process for replacing the damaged product. Our team will assist you throughout the resolution process.

3. Missing Product Policy

In the rare event that an item from your order is missing, we apologize for the inconvenience and will take the following steps to resolve the matter.

Steps for Reporting a Missing Product:

  1. Contact Sarpanch Organic within 3 days from the delivery date via email at sarpanchghee@gmail.com or WhatsApp at +91 9725271070
    .
  2. Share the following details with us:
    • Order number
    • Image of the invoice
    • 1 image of the outer packaging
    • Unboxing video

After reviewing your claim, we will promptly re-ship the missing product to ensure your order is complete. We do not process refunds for missing products but are committed to delivering what you ordered as quickly as possible.

4. Spoiled Product Policy

At Sarpanch Organic, we ensure that all our products are made with the finest organic ingredients, free from artificial preservatives, and processed naturally. As a result, slight variations in taste, color, texture, and aroma are common and expected. However, if you receive a spoiled product, we are here to help.

Steps for Reporting a Spoiled Product:

  1. Notify Sarpanch Organic within 10 days from the delivery date by sending an email to sarpanchghee@gmail.com.

  2. Provide the following details:
    • Order number
    • Date of packaging (found on the product label)
    • Clear images or a video showing the condition of the spoiled product

We will not accept returns based on taste, color, or texture variations, as these natural differences arise from our commitment to using pure, organic ingredients and traditional methods. Nevertheless, if the product is genuinely spoiled or compromised, we will work closely with you to provide a replacement.

After thorough investigation and diligence, we will ensure a fair resolution, either by replacing the product or offering another suitable solution. Our customer service team will respond to your inquiry within 24-48 hours to provide full assistance.

5. Non-Returnable Items

Please note that we do not accept returns or process refunds for the following scenarios:

  • Products that have been opened or used beyond normal inspection.
  • Items not in their original packaging.
  • Products that are returned without prior approval or outside of the specified reporting time frame.

We reserve the right to refuse returns that do not meet these conditions. Our priority is to ensure the freshness and quality of all our products, and this policy helps us maintain high standards.

6. Replacement Process

Once we have reviewed and approved your refund or replacement request (for cases of damage, spoilage, or missing items), our team will take the following steps:

  • Replacement of Products: For damaged, spoiled, or missing products, we will arrange to resend the product(s) at no additional cost to you.
  • Amicable Resolution: We aim to provide the most suitable and fair resolution to all claims. Our goal is always to ensure customer satisfaction, and we will work diligently to resolve any issues.

Please note that any replacements will be subject to product availability. If the product is out of stock, we may offer a substitute or provide a resolution in the form of a future discount.

7. Cancellation Policy

We understand that sometimes customers may need to cancel an order due to unforeseen circumstances. If you need to cancel an order, please follow the guidelines below:

  • Cancellation Before Dispatch: If you wish to cancel your order, you may do so before the order is dispatched. To request a cancellation, please contact us at sarpanchghee@gmail.com or via WhatsApp at +91 9725271070 as soon as possible.
  • Cancellation After Dispatch: Once an order has been dispatched, we are unable to process a cancellation request. However, you may follow the steps outlined in our Damaged Product Policy or Missing Product Policy if applicable.

8. How We Handle Disputes

In the rare event of a dispute, our commitment is to resolve the issue in a manner that ensures fairness and transparency. We strive for clear communication and will work closely with you to find the best possible outcome.

For further assistance, please do not hesitate to contact us at sarpanchghee@gmail.com. Your satisfaction is our top priority.